We are looking for a veterinary receptionist who excels in customer service to join our team.
Townsville Veterinary Clinic is a mixed large and small animal practice serving tropical North Queensland for over 40 years. Our team of seven veterinarians includes a specialist equine surgeon and experienced mixed and small animal veterinarians. The TVC nursing team rotates through the equine and small animal hospital as well as reception, although we also have dedicated admin staff. TVC also provides equine clinical teaching to final year veterinary students from James Cook University School of Veterinary Science.
There is never a dull moment at the reception desk dealing with a range of small and large animals, from cats and dogs to goats, cows and horses – even the occasional pig. Strong organisational skills and excellent communication are required, with a preference for candidates who have previous veterinary nursing experience and knowledge.
While you must be able to work without direct supervision and be prepared for the curveballs that animals and schedules throw at us, the ability to perform as part of our team and keep the clinic workflow moving smoothly, while looking after our clients, is vital. A cheerful, “can do” attitude solves so many problems at the reception desk and we are looking for someone with these attributes who is keen to help us grow the business and provide excellent care to our clients.
The position includes answering telephones, face to face client interactions, OTC sales, scheduling appointments and surgeries in both small animals and large, answering client enquiries, maintaining our database, assisting with marketing promotions – just to name a few. We run Vision VPM as our PMS but if you are not familiar with it, it is easy to learn.
Ideally, the position is full-time and we are happy to discuss how those hours are worked, over 4 days/week or 5. However, we are open to discuss a part-time arrangement.
Applicants should submit their emailed resume to the attention of Dr. Louisa Hick at vet@townsvillevetclinic.com.au