AVRA Veterinary Receptionist of the Year Award​

AVRA holds an annual Veterinary Receptionist of the Year Award, championing those who work tirelessly in this demanding role.

Clients and colleagues are welcome to nominate a veterinary receptionists that has gone that extra mile,  highlighting the dedication and effort of the nominee.

Nominations for the Veterinary Receptionist of the Year award will open 1st May and applications can be submitted up to 1st July of the applicable year. All Veterinary Receptionists of the Month are automatically in the running for the Veterinary Receptionist of the Year Award.

The judges will make their final selection, and the 3 finalists will be invited to attend the annual AVRA Conference where the winner will be announced at the awards ceremony during the conference dinner on the Friday night.


Our first Veterinary Receptionist Award will take place in 2024. Below you can see the success this event has had at our sister association in the UK – the BVRA.

BVRA’s 2022 Veterinary Receptionist of the Year Award winner, Nickie Harris, pictured with her nominator Rachel Atherton and BVRA President Jaime Kiem.

The 2022 BVRA Veterinary Receptionist of the Year Award

BVRA had over 300 nominations for the 2022 Veterinary Receptionist of the Year award and the panel of judges had the difficult task of narrowing it down to 15 before selecting the final three.

Nickie Harris was voted as the winner of the BVRA 2022 Veterinary Receptionist of the Year award which was announced at BVRA Congress on 30th September 2022. Nickie Harris is Veterinary Reception Manager at Lingfield Equine Vets and was nominated by her colleague Rachel Atherton BVSc MSc DipACVIM MRCVS. Rachel said…

Nickie embraces our practice tag line of ‘Professional service, personalised care’. She goes above and beyond for all clients with a calm, confident, caring and knowledgeable approach. When a client called in panicking because her horse had fallen in a ditch and was drowning Nickie simultaneously coordinated the nearest vet to divert to the emergency, got the fire crew on their way to assist with lifting the horse out and got the client’s friend on her way to support her, all whilst reassuring the client on the phone and calming her down. Nickie sees every angle of a scenario ensuring the right equipment and manpower gets booked for a visit, the vets are in the right place at the right time and her office team are informed. This in turn ensures efficiency and a happy client. Nickie is the power house of the business!

A big thank you to everyone who sent nominations and to Feliway Help! for sponsoring the event.