The AVRA Directors & Council

I began my career in the Veterinary Industry  as the first and only receptionist for Snowy Vets in 2012. With no prior knowledge or skills in the industry I took on a steep learning curve to understand as much as possible about veterinary care.

Over the years my role developed into other areas of the business. Taking on extra responsibilities in client communications, admin and marketing. As the business grew my role changed and I spent less time on the desk and more time in a management position.

The knowledge I have gained  makes me want to do more for the industry as a whole. I do believe receptionists strengthen the relationship between a client and a clinic, they take the time to listen and build trust, reducing  some of the pressure on our veterinarians.

I am excited for the journey ahead with AVRA and the empowerment we can provide to Veterinary Receptionists  across Australia and New Zealand. The potential this association has for a positive impact in the wider Veterinary Industry is something I’ve always wanted to be a part of.

When I’m not at work I love spending time at home with my husband and 2 young kids, as well as our 2 Devon Rex cats. We love getting outdoors bush walking and enjoying sunshine.

I entered the animal care industry 15 years ago as I was just a girl who loved her dog – “Newman” a crazy and very personable Border Collie. Over the last 15 years I have worked in a variety of roles from research, Zoo’s, rural practice, tele triage and emergency and critical care nursing.

I have completed my Certificate IV in Veterinary Nursing and a Post Graduate Certificate in Captive Vertebrate Management through Charles Sturt University. Currently, I am studying a Certificate IV in Project Management as well as regular CPD to keep up my Veterinary Nurse registration.

My passion and main drive has always been to help people best care for their animals, educate them and be there to support them during the tough times. I am thrilled to be a part of the AVRA and cannot wait to connect with other like-minded people to provide support to our Veterinary Receptionists.

I started my nursing career on the South Coast of England straight from school and qualified as a Vet Nurse in 1987. After working in both mixed practice and a small animal referral hospital I moved into a role as Veterinary Business Manager for a global veterinary nutrition company where I developed an interest in Customer Service, Marketing and Management.  In 1999 I moved to Australia,  where I took up a role as practice manager in a 5 vet mixed practice west of Brisbane. During the 15 years I managed and co-owned the practice we expanded to a 3 clinic group.

I am passionate about delivering outstanding customer service and truly believe that if we build strong relationships with our clients, our patients will benefit.  For over 20 years I have been working with Crampton Consulting Group providing training to veterinary team members across Australia and New Zealand, specialising in the customer experience, client communication and teamwork.

I am very excited to be part of the Australian Veterinary Receptionists Association and look forward to continuing to support the amazing people in our profession.

When I am not working my life still revolves around animals – I love to ride and also spend time with my 2 crazy Border Terriers.

Growing up I was always surrounded by animals. I was the one in the family with the dogs, cats, birds, ducks, mice, rats and even a goat so it’s not surprising I eventually found myself working in the veterinary industry even though it was after having many years of being a Primary School Teacher and a Private Instrumental Music Teacher.

Initially, I tiptoed into the Veterinary industry, whilst still maintaining my music teaching, in purely an administrative role. This led to answering phones, working at the reception desk and taking on more responsibilities. Over time I found myself in the clinic for most of my working hours! I was hooked and still am!

I am now the Office Coordinator at St Bernards Rd Veterinary Clinic in Magill South Australia which means I get to do various administration work but also spend time as a Veterinary Receptionist. I love being at the front desk as I get to have time with our fabulous patients, their families and building those relationships. I understand the importance and complexities of the Veterinary Receptionist’s role and am passionate about doing what I can to help and develop skills for receptionists in the industry.  It’s much, much more than picking up the phone and making appointments!

I recently joined the Australian Veterinary Receptionist Association founding Council as treasurer. I’m excited by the opportunity to be surrounded by an amazing ‘Brains Trust’ and to make a difference to receptionists in Australia and New Zealand.

Music still plays a special part in my life. I play flute in a Concert Band alongside my trumpeting husband and ‘fill-in’ as accompanist for Sing Australia Glenelg. I also love my regular babysitting day in which I get to spend time with my gorgeous little granddaughter.

My home is shared with my cat Koda, offsider Mia and my energetic dog Baylee.