Available as part of the AVRA Certificate in Foundational Reception Skills
Streamline your veterinary clinic’s operations with the AVRA Receptionist Reference Guide, a customizable resource designed to centralize all vital information your reception team needs. This comprehensive guide includes:
- General Price List
- Surgical Bloods and Fluids
- Neutering Complications and Extras
- FAQ Prices
- Over-the-Counter Stock
- Operation and Appointment Times
- Animal Health Care Plans and Pricing
- Average Weight per Breed
- Euthanasia and Cremation Price List
- Triage Reference
- Practice Protocols (Do’s and Don’ts)
- Microchip Company Information
- Travel Guidelines for Pets
- Blood Test Booking Procedures
- Helpful Contact Details and Local Vet Numbers
- Flea and Worm Protocols
Once downloaded, this guide allows you to tailor the content to reflect your practice’s pricing, protocols, and specific needs. It’s an indispensable tool that receptionists should keep on hand at all times and serves as a valuable resource for training new team members. Equip your practice with the AVRA Receptionist Reference Guide and enhance your client interactions today!