This course is available to AVRA Members only.
In this short course you will be introduced to the charity International Cat Care and look at how you can access their useful resources to not only learn more about cats yourself, but also provide caregivers with helpful information on all things feline. We will also look at what you can do when booking appointments and simple changes to your waiting room to make the clinic visit a much better experience for all.
This course was kindly produced for the AVRA by International Cat Care and is based around the training they provide.
This course comprises 3 webinars as follows:
Webinar 1:
- Introduction to International Cat Care and ISFM – who they are and what they do.
- The cat lifestyle spectrum.
- The ICC’s Cat Friendly Principles.
Webinar 2:
This webinar provides an introduction to the Cat Friendly Clinic programme and how the receptionist’s role fits. This includes:
- Booking appointments.
- Advising on cat carriers and travel.
- Optimising the waiting room.
Webinar 3:
This webinar was created by the International Cat Care to provide links to further training and resources they offer:
- Resources for receptionist and caregivers.
- Further courses available for receptionists by ICC.