Melbourne Animal Specialist Hospital (MASH) is located in Ringwood and provides specialist services in Small Animal Surgery, Diagnostic Imaging, Anaesthesia and 24/7 Emergency and Critical Care. We are seeking a passionate and motivated Receptionist to complete our Client Services team.
As a member of the MASH team, you will be part of a supportive group of experienced veterinarians and nurses who are dedicated to providing the best possible care to our patients.
The role available is a permanent part-time position with a stable rotating roster (includes weekends).
Join our team and experience a supportive workplace dedicated to your well-being and professional growth. We offer a comprehensive Employee Assistance Program to ensure you have all the support you need. Our predictable work roster is designed with sustainability in mind, helping you maintain a healthy work-life balance and avoid burnout. Be part of a team that invests in your success and well-being, ensuring a fulfilling and sustainable career.
Responsibilities:
- Greet clients and visitors in a friendly and professional manner.
- Answer phone calls, schedule appointments, and manage the front desk.
- Maintain accurate client records and ensure all necessary paperwork is completed.
- Process payments, handle billing inquiries, and provide financial information to clients.
- Manage incoming and outgoing correspondence/emails.
- Coordinate communication between clients, veterinarians, and other team members.
- General administrative tasks such as filing, data entry, and inventory management.
- Adhere to new and established protocols/systems.
Requirements:
- Previous experience in a reception/administrative role, preferably in a veterinary or medical setting.
- Excellent customer service skills with a warm and compassionate demeanour.
- Proficiency in using computer systems and software – familiarity with EzyVet practice management software is an advantage, but not essential.
- Strong organizational skills and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- A genuine passion for animals and their well-being.
- Flexibility to work a variety of shifts, including evenings and weekends.
If you are looking for a new and exciting opportunity, please contact Renee Roman at renee@mashvet.com.au with a copy of your CV, to discuss the position.