This course is available to AVRA Members only, thanks to our Sponsor GapOnly.
Our “Pet Insurance 101” course is crafted to equip veterinary receptionists with the essential knowledge to discuss pet insurance confidently and accurately with clients. By exploring the complexities of pet insurance policies, from definitions to common industry terms, receptionists will gain the tools they need to guide pet owners through their insurance options, helping them make informed decisions about their pets’ health care.
The course covers a broad spectrum of topics, including the benefits and limitations of pet insurance, the claims process, and the impact of insurance on patient care outcomes. Receptionists will learn to navigate policy details, manage common client questions, and understand the various factors involved in insurance claims. This includes insights into specific exclusions, pre-existing conditions, and routine care—key areas clients frequently inquire about.
In addition, the course addresses the legalities of discussing financial products, ensuring receptionists are clear on what can and cannot be discussed with clients. This module offers practical guidance on responding to clients when claims are declined and provides strategies to help manage these conversations professionally and empathetically.
By completing this course, veterinary receptionists will be better prepared to handle pet insurance questions, build trust with clients, and support a higher standard of care within their clinics.